Shipping policy

Processing Time

All orders are processed within 2–5 business days after payment is confirmed. Processing times may vary depending on the product and demand. You will receive a tracking number once your order has shipped.

Shipping Times

Our products are made to order and shipped directly from our production partners. Estimated delivery times:
United States: 3–7 business days

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. Please allow up to 48 hours for tracking updates to appear.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for change of mind, wrong size, or wrong color.
We will replace items that arrive damaged, defective, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery with the following information:
Order number
Description of the issue
Clear photos showing the defect or problem
We will arrange a replacement at no additional cost.

Order Cancellations

Orders can be canceled within 12 hours of purchase. Once production has started, we cannot cancel the order.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Questions?

Email us at contact@emliimse.com and we’ll be happy to help.